¡Estamos trabajando en una nueva experiencia para ti!
Mientras tanto, escanea el código QR y descarga la app para mantener el control de tu cuenta.
Acciones rápidas
Preguntas frecuentes
Seguramente lo que te estas preguntando ya antes alguien más se lo había preguntado, te dejamos aquí abajito lo que más nos
preguntan nuestros usuarios.
Listado de Preguntas Frecuentes
Select a topic
Select a topic
Recover number
It's easier than the multiplication table. Just create an account, go to this
replacement SIM link
, and select 'Replacement SIM' under the SIM option. Remember that the SIM you receive won't yet have your Virgin
Mobile phone number, so log in to your account, select 'Recover your number' on the left, and follow the steps.
If your SIM card is damaged, lost, stolen, or you simply want to change its size... follow this
replacement SIM link
and select 'Replacement SIM' under the SIM option.
Yes! When you recover your Virgin Mobile number, you also recover your balance and all your services. It's like nothing happened.
No, for security reasons, only you can recover your Virgin Mobile number. You need to log in to your account and follow the recovery process yourself.
Number portability allows you to keep your current phone number when switching operators. It's a simple and free process that we help you complete.
The portability process usually takes 24-48 hours to complete. During this time, you may experience brief service interruptions.
You need your current operator's account information, identification documents, and to ensure your account is in good standing with no pending payments.
You can check your balance through our mobile app, by dialing *555#, or by logging into your online account on our website.
Yes, you can enable automatic balance notifications in your account settings. We'll send you SMS alerts when your balance is low.
You can top up through our app, website, partner stores, banking correspondents, or directly from your bank account. We accept all credit and debit cards.
Yes, you can top up at partner stores, through banking correspondents, or by purchasing top-up vouchers at convenience stores.
You can reset your password by clicking 'Forgot Password' on the login page and following the instructions sent to your registered email.
You can check your plan renewal date in your account dashboard or mobile app. We also send reminder notifications before renewal.
Go to 'My Account' > 'Linked Numbers' in the app to view all numbers associated with your account.
Immediately contact our customer service to block your SIM card and prevent unauthorized usage. You can also do this through the mobile app.
You can update your billing address in your account settings online or through the mobile app under 'Personal Information'.
Yes, you can change your plan at any time. The new plan will take effect immediately, and you'll be charged a prorated amount.
Select a topic
Select a topic
Recover number
It's easier than the multiplication table. Just create an account, go to this
replacement SIM link
, and select 'Replacement SIM' under the SIM option. Remember that the SIM you receive won't yet have your Virgin
Mobile phone number, so log in to your account, select 'Recover your number' on the left, and follow the steps.
If your SIM card is damaged, lost, stolen, or you simply want to change its size... follow this
replacement SIM link
and select 'Replacement SIM' under the SIM option.
Yes! When you recover your Virgin Mobile number, you also recover your balance and all your services. It's like nothing happened.
No, for security reasons, only you can recover your Virgin Mobile number. You need to log in to your account and follow the recovery process yourself.
Number portability allows you to keep your current phone number when switching operators. It's a simple and free process that we help you complete.
The portability process usually takes 24-48 hours to complete. During this time, you may experience brief service interruptions.
You need your current operator's account information, identification documents, and to ensure your account is in good standing with no pending payments.
You can check your balance through our mobile app, by dialing *555#, or by logging into your online account on our website.
Yes, you can enable automatic balance notifications in your account settings. We'll send you SMS alerts when your balance is low.
You can top up through our app, website, partner stores, banking correspondents, or directly from your bank account. We accept all credit and debit cards.
Yes, you can top up at partner stores, through banking correspondents, or by purchasing top-up vouchers at convenience stores.
You can reset your password by clicking 'Forgot Password' on the login page and following the instructions sent to your registered email.
You can check your plan renewal date in your account dashboard or mobile app. We also send reminder notifications before renewal.
Go to 'My Account' > 'Linked Numbers' in the app to view all numbers associated with your account.
Immediately contact our customer service to block your SIM card and prevent unauthorized usage. You can also do this through the mobile app.
You can update your billing address in your account settings online or through the mobile app under 'Personal Information'.
Yes, you can change your plan at any time. The new plan will take effect immediately, and you'll be charged a prorated amount.
Oops, nothing found 😞
Please try different keywords or chat with us for quick support.